Cancellation & Refund Policy

1. One-Time Service Bookings

We understand that schedules change. For individual doorstep car-care bookings:

• Pending Requests: You may cancel any pending booking request at any time prior to team confirmation with zero charges or fees.
• Confirmed Bookings: You may cancel a confirmed visit directly from your customer account up to 2 hours before the scheduled appointment time at no charge.
• In-Progress Services: Once a technician has arrived on site and initiated cleaning, cancellations cannot be accepted.

2. How to Cancel or Reschedule

To cancel or adjust an upcoming visit:

1. Sign in to your account and navigate to My Account.
2. Locate the upcoming booking and click on its reference number or View Details.
3. Click the Request Cancellation button. Your booking status will be updated to Cancelled immediately.
4. To reschedule to a different date or time, submit a new booking request with your preferred slot, or contact our operations team.

3. Monthly Subscription Plans

For recurring care plans (Essential, Standard, Premium):

• Vacation Pause: Going out of town? You may pause your subscription for up to 14 days by notifying our team 48 hours in advance. Paused days will be credited to your next billing cycle.
• Plan Cancellation: Subscriptions may be cancelled at the end of the current monthly billing period with no termination penalty.

4. Weather & Force Majeure Conditions

Doorstep car care is weather-dependent. In the event of heavy rain, waterlogging, or severe storms, our operations desk will proactively reschedule your visit to the next available sunny slot without any cancellation fee.

5. Questions & Support

For urgent assistance regarding an in-progress or same-day appointment, please contact our support desk through our Contact Form.