Privacy Policy

1. Overview & Commitment

At OTOGO 9 AM (“OTOGO”, “we”, “our”, or “us”), we respect the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book our doorstep car-care services, or create a customer account.

2. Information We Collect

To provide reliable doorstep car-care services, we collect information you directly provide when submitting requests or creating an account:

• Contact Information: Full name, mobile phone number, and email address.
• Service Location: House/flat number, apartment society or residential building, street, locality, and city.
• Vehicle Information: Make, model, vehicle registration number, and exterior color to identify your car in parking areas.
• Booking Preferences: Selected service tier, preferred date, time slot, and special parking notes.
• Account Credentials: Securely hashed passwords for customer and staff portals. Plaintext passwords are never stored.

3. How We Use Your Information

We use your information exclusively for operational purposes, including:

• Scheduling, assigning, and fulfilling doorstep car-care appointments.
• Sending booking confirmations, schedule updates, and completion photos.
• Maintaining your service history and vehicle profile in your customer account.
• Managing customer support inquiries and resolving service feedback.
• Preventing unauthorized access and fraudulent booking submissions.

4. Data Security & Retention

We maintain technical safeguards to protect your personal data against unauthorized access, alteration, or disclosure. All database transactions use parameterized queries, passwords are encrypted using one-way bcrypt hashing, and session identifiers are regenerated upon login.

We retain customer booking records for as long as needed to fulfill ongoing subscription plans, manage customer accounts, and satisfy regulatory record-keeping obligations.

5. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. Information is only shared with our assigned field technicians solely to the extent necessary to locate your vehicle and fulfill your requested service.

6. Your Rights & Contact

You may review and update your name, email, and phone number at any time through your Account Settings. For questions regarding this policy or data management, please contact our team through our Contact Page.