Terms of Service

1. Acceptance of Terms

By accessing our website, creating an account, or submitting a service booking with OTOGO 9 AM (“OTOGO”, “we”, “our”), you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

2. Booking Requests & Confirmation

Submitting a booking request through our website creates an appointment request with Pending status. Submission does not constitute an automatic binding confirmation. Availability is subject to technician coverage in your locality and scheduling constraints. Our team will review the request and update the status to Confirmed upon allocation.

3. Customer Obligations & Site Access

To enable safe and effective service fulfillment, the customer agrees to provide:

• Accessible Parking: A safe, legally permissible parking spot with sufficient clearance around the vehicle.
• Utility Access: Access to a domestic water tap within reasonable proximity for packages that require wet washing.
• Interior Access: For interior cleaning appointments, the customer must ensure the vehicle is unlocked or keys are handed to our verified technician.
• Valuables: Customers are strictly advised to remove all cash, jewelry, electronic devices, and personal valuables from the vehicle before interior service. OTOGO is not liable for lost unattended personal items.

4. Pricing & Payments

Service prices are listed on our public service menu and plans page. All prices are calculated on the server. In this version, payments are handled offline via UPI, cash upon completion, or direct bank transfer. Payment records are maintained in your account ledger.

5. Pre-Existing Conditions & Liability

Our technicians inspect the vehicle exterior prior to cleaning. OTOGO is not responsible for pre-existing scratches, paint chips, swirl marks from prior rough washes, oxidation, or mechanical defects. Any damage caused directly by our equipment or negligence must be reported to our management within 12 hours of service completion.

6. Cancellations & Rescheduling

Cancellations and rescheduling are governed by our Cancellation Policy. Registered customers may cancel eligible pending or confirmed visits directly through their portal.