COMMON QUESTIONS
Everything you need to know.
Helpful answers regarding our 9 AM doorstep car-care workflows, 1-day free trial, subscription plans, and policies.
? Is my booking confirmed immediately upon submitting the form?
No. When you submit the booking form, your request is recorded in Pending status. Our operations team reviews staff and slot availability in your specific locality in Ahmedabad and confirms your booking promptly. You can track this in your customer account.
? How does the One-Day Free Trial work?
Our One-Day Free Trial includes daily dust cleaning, waterless clean and lite polish touch in our morning time slot (Monday to Saturday) with WhatsApp photo proof after cleaning. You can book it directly online with zero commitment.
? Do I need to be present while the car is being cleaned?
For exterior-only washes and daily plan dust cleans, you do not need to be physically present as long as your vehicle is parked in an accessible bay. If you booked an interior vacuum or dashboard polishing session, you or a family member will need to unlock the vehicle or hand over keys to our technician.
? What are your subscription plans and monthly prices?
We offer a Free 1-Day Trial, Essential Plan (₹1,499/month), Standard Plan (₹1,999/month — Most Popular), and Premium Plan (₹2,499/month). Plans operate Monday to Saturday in the morning slot with WhatsApp photo proof after every cleaning.
? Can I cancel or reschedule an upcoming booking?
Yes. Registered customers can cancel or reschedule any Pending or Confirmed booking directly from their online customer portal (/account/) without penalty.
? Where is OTOGO 9 AM located and how can I reach support?
Our office is at 472/4/1 Mahadev Nagar, Kubernagar, Ahmedabad, Gujarat – 382340, India. You can call or WhatsApp us anytime at +91 95588 76624.